FAQ

FAQ & Legal Protections

At BodyNova™, your comfort and safety are our top priorities.
Please read the following information carefully before using any of our products.

1. What are the benefits of using BodyNova™ products?

Our products are designed to provide comfort, support, and assist with general joint and muscle discomfort.
They may help promote relaxation, pain relief, and improved mobility in everyday life.
Please consult a healthcare professional before using any of our products, especially if you have pre-existing health conditions.

2. Are your products FDA or TGA approved?

Some BodyNova™ products may be registered with the Therapeutic Goods Administration (TGA) in Australia as wellness or therapeutic goods.
However, not all products are FDA or TGA approved.
None of our products are intended to diagnose, treat, cure, or prevent any medical condition.

3. Are these products classified as medical devices?

BodyNova™ products are wellness and support devices.
While some may be registered with regulatory bodies like the TGA, they are not classified as medical devices unless specifically stated in the product description.

4. Can I use your products instead of medical treatment?

No. Our products are intended to support general wellness and comfort.
They are not a replacement for professional medical advice, diagnosis, or treatment.
Always consult with a qualified healthcare provider for medical concerns.

5. Are there any risks or side effects associated with your products?

As with any wellness or support product, there may be risks associated with improper use, allergies, or pre-existing conditions.
If you experience any pain, discomfort, or adverse reactions, stop using the product immediately and seek medical advice.

6. How do I ensure I’m using the product safely?

Every BodyNova™ product includes detailed usage instructions.
Please read and follow these instructions carefully.
If you are unsure about using a product safely or have any health concerns, consult your healthcare provider before use.

7. Can I return or exchange a product?

At BodyNova™, all sales are final.
Due to health and hygiene regulations, we are unable to accept returns or offer refunds for change of mind, opened products, or used items.

If you receive a defective or damaged product, please contact us within 7 days of receiving your order at support@bodynova.com.
If eligible, we will arrange a replacement at no additional cost.

8. What if the product causes me discomfort or pain?

If any product causes discomfort, pain, or adverse reactions, discontinue use immediately and consult your doctor.
Please also contact our customer support team for assistance.
Your health and well-being are our priority.

9. Do you offer warranties on your products?

We offer a 12-month limited warranty on all BodyNova™ products against manufacturing defects.
This warranty does not cover misuse, accidents, or damage caused by improper care.
Please see our Warranty Policy below for full details.

10. How can I contact you for customer support?

For any questions, concerns, or assistance, please contact us at:
📩 support@bodynova.com

We aim to respond within 24–48 hours.

11. What should I do in a medical emergency?

In the event of a medical emergency, seek immediate medical attention.
BodyNova™ products are intended to support general well-being and are not a substitute for emergency medical care.